8am to 5pm
Have a question? Concerned about your claim?
At Cruisers Collision, we have the answers.
File your claim with Auto eClaim:
At Cruisers Collision, we are there for you every step of the way.
It is traumatic enough just being involved in an auto accident, or simple fender-bender, let alone having to worry about whether your vehicle is going to receive the best corrective repairs.
At Cruisers Collision you can expect quality workmanship and an auto body repair shop that cares about your concerns.
We work hard to ensure that your repairs go as smoothly as possible, however you may still encounter questions regarding your claim and repair process.
For more information, contact your local insurance broker.
If you have loss of use on your package policy then your insurance will cover the cost. Just ask us to book a rental while your vehicle is being repaired. Most Rental companies will pick you up at our shop when you drop off your vehicle. Once your vehicle is done, you return your rental and they will shuttle you back to our shop to pick up your vehicle.
Our goal is to repair your damaged automobile to its original pre-loss condition. Our staff of highly trained specialists will preform the proper repairs on your vehicle and return it to you as quickly as possible and in its pre-accident condition.
You will pay your deductable when the repairs on your vehicle are complete and ready for pickup.
We are so confident in the quality of our work that we offer a lifetime warranty on the repairs performed on your vehicle.
Your claim might state “This Appraisal May Contain the Use of Aftermarket and/or LKQ Parts”. This means that unless you have a vehicle that is less than two years old or less than 20,000.00 km, SGI can put used salvage parts, aftermarket, or remanufactured parts on your vehicle. If you have an additional package policy that states replacement cost coverage, only new OEM (factory) parts can be put on our vehicle. For more information, contact your local insurance broker.
We can give you an estimated completion date. However, sometimes there is hidden damage that we can’t see until we begin the repair process and do a tear down. Further approvals may be required from SGI for missed damage and further parts may need to be ordered. Our goal is to return you vehicle back to you properly repaired in the shortest time possible.
Our typical repair procedures are as follows:
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