8am to 5pm
Have a question? Concerned about your claim?
At Cruisers Collision, we have the answers.
File your claim with Auto eClaim:
At Cruisers Collision, we are there for you every step of the way.
It is traumatic enough just being involved in an auto accident, or simple fender-bender, let alone having to worry about whether your vehicle is going to receive the best corrective repairs.
At Cruisers Collision you can expect quality workmanship and an auto body repair shop that cares about your concerns.
We work hard to ensure that your repairs go as smoothly as possible, however you may still encounter questions regarding your claim and repair process.
Being without a vehicle while yours is in for repairs can certainly be an inconvenience. However, there is a way to ensure you always will have a vehicle to drive no matter what happens. “Loss of Use” can be purchased as part of your package policy. This option costs approximately $25 to $45 per year, depending on the size of rental you would like. So, for about $30 per year, if the accident is your fault, you will be entitled to a vehicle to drive while yours is getting fixed.
For more information, contact your local insurance broker.
We are proud to work with Budget Car and Truck Rental. We can provide you with a special discount on a vehicle from Budget while yours is in our care. If you have loss of use on your package policy then your insurance will cover the cost. Just ask us to book a rental while your vehicle is being repaired by us. The great thing about Budget is they will pick you up at our shop when you drop off your vehicle and drive you to pick up your rental. Once your vehicle is done, you return your rental to Budget and they will shuttle you back to our shop to pick up your vehicle.
If your SGI claim says “modified refinish with full clear”, this means that SGI is paying only to repair the exact damage that is accident related and refinish only that spot but will clear the whole panel. Any other damage, dents, chips, rust, scratches that are prior damage on that panel will not be repaired and clear coated over. If you would like these repaired while SGI is paying for clear coat, please let us know and we can provide a free quote for additional repairs.
Your claim might state “This Appraisal May Contain the Use of Aftermarket and/or LKQ Parts”. This means that unless you have a vehicle that is less than two years old or less than 20,000.00 km, SGI can put used salvage parts, aftermarket, or remanufactured parts on your vehicle. If you have an additional package policy that states replacement cost coverage, only new OEM (factory) parts can be put on our vehicle. For more information, contact your local insurance broker.
We can give you an estimated completion date. However, sometimes there is hidden damage that we can’t see until we begin the repair process and do a tear down. Further approvals may be required from SGI for missed damage and further parts may need to be ordered. Our goal is to return you vehicle back to you properly repaired in the shortest time possible.
Our typical repair procedures are as follows:
© 2018 Cruisers Collision. All Rights Reserved.
Web Design by Jim Gasper