Cruisers Collision
  • Monday:

    8am to 5pm

  • Tuesday:

    8am to 5pm

  • Wednesday:

    8am to 5pm

  • Thursday:

    8am to 5pm

  • Friday:

    8am to 5pm

  • Saturday:

    Closed

  • Sunday:

    Closed

Business Hours

Cruisers Collision Cruisers Collision

Being without a vehicle while yours is in for repairs can certainly be an inconvenience.

At Cruisers Collision, we are there for you every step of the way.

Claim Questions and Answers

Cruisers CollisionIt is traumatic enough just being involved in an auto accident, or simple fender-bender, let alone having to worry about whether your vehicle is going to receive the best corrective repairs.

At Cruisers Collision you can expect quality workmanship and an auto body repair shop that cares about your concerns.

We work hard to ensure that your repairs go as smoothly as possible, however you may still encounter questions regarding your claim and repair process.

Read below to learn more about some of our more commonly asked questions:

Being without a vehicle while yours is in for repairs can certainly be an inconvenience. However, there is a way to ensure you always will have a vehicle to drive no matter what happens.  “Loss of Use” can be purchased as part of your package policy. This option costs approximately $25 to $45 per year, depending on the size of rental you would like.  So, for about $30 per year, if the accident is your fault, you will be entitled to a vehicle to drive while yours is getting fixed.

For more information, contact your local insurance broker.

We are proud to work with Budget Car and Truck Rental. We can provide you with a special discount on a vehicle from Budget while yours is in our care. If you have loss of use on your package policy then your insurance will cover the cost.   Just ask us to book a rental while your vehicle is being repaired by us.  The great thing about Budget is they will pick you up at our shop when you drop off your vehicle and drive you to pick up your rental.  Once your vehicle is done, you return your rental to Budget and they will shuttle you back to our shop to pick up your vehicle.

If your SGI claim says “modified refinish with full clear”, this means that SGI is paying only to repair the exact damage that is accident related and refinish only that spot but will clear the whole panel.  Any other damage, dents, chips, rust, scratches that are prior damage on that panel will not be repaired and clear coated over.  If you would like these repaired while SGI is paying for clear coat, please let us know and we can provide a free quote for additional repairs.

Your claim might state “This Appraisal May Contain the Use of Aftermarket and/or LKQ Parts”. This means that unless you have a vehicle that is less than two years old or less than 20,000.00 km, SGI can put used salvage parts, aftermarket, or remanufactured parts on your vehicle.  If you have an additional package policy that states replacement cost coverage, only new OEM (factory) parts can be put on our vehicle. For more information, contact your local insurance broker.

We can give you an estimated completion date. However, sometimes there is hidden damage that we can’t see until we begin the repair process and do a tear down. Further approvals may be required from SGI for missed damage and further parts may need to be ordered. Our goal is to return you vehicle back to you properly repaired in the shortest time possible.

Our typical repair procedures are as follows:

  • File your claim with SGI either on-line or by phone 1-800-647-6448
  • You will have an appointment to take your vehicle to SGI for an estimate of repair damages. Once you have had your appointment with SGI and received your claim sheet, please bring your claim sheet to our shop. Please note: SGI will only honor the claim for two years.
  • We will review SGI’s repair estimate and book your appointment for the next available repair time. We usually require a week or so to order any parts depending on the make of the vehicle.
  • If you are not at fault with your accident, SGI may cover the cost of a rental vehicle. We can arrange a rental vehicle on your behalf at your request or you can arrange your own rental arrangements. If you are not entitled to a rental we can arrange a discounted rental with Budget Car and Truck Rental.
  • We can give you an estimated completion date. However, sometimes there is hidden damage that we can’t see until we begin the repair plan.
  • We go over each vehicle thoroughly and assess for any missing damage or secondary damage (hidden damage found upon tear down).
  • When we find damage that is not on the original estimate we work with SGI for supplemented approval. We use the same estimating system and are connected with SGI to make this as quick and efficient as possible.
  • Upon approval from SGI, we may need to order additional parts that can cause delays in the repair process.
  • Upon completion of the repairs, you vehicle will be cleaned and you will be contacted to arrange pickup.